nona88 is committed to providing a safe and responsible gambling environment for all Members. Gambling should be an enjoyable form of entertainment, never a source of financial hardship or personal distress. This page outlines the tools, policies, and external resources available to help you maintain control.
For most people, gambling is a fun and harmless leisure activity. However, for a small percentage of the population, gambling can become compulsive and lead to serious financial, emotional, and social problems. Problem gambling is a recognized behavioral health condition that requires professional intervention.
If you or someone you know exhibits any of the following warning signs, it is crucial to seek help immediately:
If any of these apply to you, please stop gambling immediately and contact one of the support organizations listed at the bottom of this page. nona88's customer support team can also assist with immediate account restrictions.
nona88 provides a comprehensive suite of responsible gaming tools designed to help you manage your gambling activity. All tools are available at no cost and can be activated directly through your account settings or by contacting customer support.
Set daily, weekly, or monthly deposit caps to control how much money you can add to your account within a given period. Once a limit is reached, you will be unable to deposit additional funds until the period resets.
Define the maximum amount you are willing to lose over a specified period (daily, weekly, or monthly). This limit considers your net position (total deposits minus total withdrawals) and prevents further betting once the threshold is reached.
Restrict the maximum duration of any single session on the nona88 platform. You will be automatically logged out when the time limit is reached, helping you avoid extended gambling sessions.
Receive periodic pop-up notifications during active gaming sessions that display your current session duration and net balance change. These reminders help you maintain awareness of time spent and money wagered.
Take a short break from gambling by activating a time-out period ranging from 24 hours to 30 days. During this time, you will be unable to log in, deposit, or place bets on the nona88 platform.
For Members who need a longer break or feel they have lost control, self-exclusion provides a permanent or extended account closure (minimum 6 months, up to 5 years or permanent).
All responsible gaming tools can be activated in just a few steps. You do not need to provide a reason, and all requests are handled with complete confidentiality by nona88's dedicated player protection team.
Access the nona88 platform using your registered email and password. Navigate to "Account Settings" from the main menu or profile icon.
Within Account Settings, locate the "Responsible Gaming" tab. This section displays all available tools and your current settings for deposit limits, loss limits, session time limits, and self-exclusion status.
Select the tool you wish to activate (e.g., Deposit Limit). Enter your desired threshold amount and time period. For time-out or self-exclusion, specify the duration. Review the confirmation screen carefully.
Click "Activate" to apply the tool to your account. Most tools take effect immediately. For increases to existing limits, a 24-hour cooling-off period applies. You will receive an email confirmation once the tool is active.
If you encounter any difficulty activating a tool, or if you prefer to request activation via customer support, our Indonesian-speaking agents are available 24/7 via live chat or email at [email protected] (plain text only — copy and paste into your email client). All responsible gaming requests are prioritized and processed with urgency.
nona88 strictly prohibits individuals under the age of 21 from accessing the platform, creating an account, or participating in any form of gambling. Underage gambling is illegal in Indonesia and many other jurisdictions, and it carries serious risks of addiction and financial harm during critical developmental years.
As part of our Know Your Customer (KYC) process, all Members are required to submit government-issued identification (Indonesian KTP, passport, or driver's license) to verify their age and identity before their first withdrawal. Any account found to belong to a person under 21 years of age will be immediately and permanently closed, with all funds forfeited.
Parents and guardians are strongly encouraged to use parental control software and internet filtering tools to prevent minors from accessing gambling websites. If you believe a minor has accessed nona88 or created an account, please contact our support team immediately.
Registration: All new Members must confirm they are at least 21 years old by checking a declaration box during account creation.
KYC Verification: Before the first withdrawal, Members must upload a clear photo or scan of their government-issued ID showing their date of birth, along with a selfie holding the ID.
Automated Checks: nona88 uses third-party age verification services to cross-reference submitted documents against official databases where available.
Random Audits: nona88 reserves the right to request re-verification of age and identity at any time, particularly in cases where underage gambling is suspected.
Zero Tolerance: Any attempt to circumvent age verification (e.g., using a family member's ID, falsifying documents, or providing misleading information) will result in permanent account closure and forfeiture of all balances.
If you feel your gambling is becoming a problem, or if you are supporting a loved one struggling with gambling addiction, the following organizations provide free, confidential, and professional assistance. Reaching out is a sign of strength, not weakness.
| Organization | Description | Contact |
|---|---|---|
| Gamblers Anonymous Indonesia | A peer-support fellowship for individuals who wish to stop gambling. Meetings are held in Jakarta, Surabaya, Bandung, and Bali, as well as online. No fees or dues are required for membership. | Visit their website or contact via WhatsApp for meeting schedules. Indonesian and English support available. |
| Indonesian Ministry of Health Mental Health Hotline | A national crisis hotline providing mental health support, including counseling for gambling addiction. Available in Indonesian 24/7. | Call 119 ext. 8 (toll-free from Indonesian mobile and landline numbers). |
| YKAI (Yayasan Kasih Anak Indonesia) | An Indonesian non-profit organization offering family counseling and addiction recovery services, including support for family members affected by a loved one's gambling problem. | Contact via their Jakarta office or email. Services available in Indonesian and English. |
| BeGambleAware (International) | A UK-based organization providing information, advice, and support for anyone affected by problem gambling. Their website includes self-assessment tools and links to treatment providers worldwide. | Visit begambleaware.org (English). Online chat and email support available. |
| GamCare (International) | Provides free information, advice, and support for anyone affected by problem gambling. Offers a 24/7 helpline, online chat, and email support. Also provides a directory of face-to-face treatment services. | Visit gamcare.org.uk (English). Helpline: +44 808 8020 133 (international rates apply). |
| Gambling Therapy (International) | A global service offering free, confidential support in multiple languages, including Indonesian and English. Provides online peer support groups, live chat with trained advisors, and a moderated forum. | Visit gamblingtherapy.org. Select "Bahasa Indonesia" or "English" from the language menu. |
If you or someone you know is experiencing suicidal thoughts, self-harm urges, or a mental health crisis related to gambling, seek immediate help:
Your life matters. Professional help is available, and recovery is possible. Please reach out today.
nona88 is not just a gambling platform; we are a member of the global community working to promote safe, responsible, and sustainable gambling practices. Our commitment extends beyond regulatory compliance to a genuine dedication to player welfare.
We actively invest in responsible gaming training for our customer support staff, collaborate with leading addiction research organizations, and continuously refine our risk detection algorithms to identify and intervene with Members showing signs of problem gambling. All nona88 marketing materials include responsible gaming messaging, and we never target vulnerable populations or underage individuals.
Every Member who activates a responsible gaming tool, requests self-exclusion, or reaches out for help reinforces our mission. Gambling should enhance your life, not diminish it. If it stops being fun, it's time to stop.
Our customer support team is here to help you activate responsible gaming tools or connect you with professional resources. You are not alone.